Now Hiring - Licensed Insurance Customer Service Rep (Menomonie) in Menomonie, WI

IntroductionA career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.OverviewThe Auto Club Group is seeking prospective Licensed Insurance Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups' 12 million members.The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.Responsibilities Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments, and selling travel, tours, airline tickets, and membership products. Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures. Provide cashiering services to members including taking insurance payments (initial, installment, lapse, or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer. Respond to customer inquiries and refers to agent when appropriate. Provide a high level of administrative support to Travel and Insurance Agents during peak periods. Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition ReimbursementRequirementsEducation: Possess the appropriate State Property & Casualty license Successful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hire May be required to attain and maintain state membership licenses as appropriate by departmentExperience: Touring procedures including the development of auto travel routings, marked maps, and triptiks Club and Travel promotions including the sales of travel, club and membership products and services Promoting the sales of ACG insurance using established guidelines Providing a high level of customer-focused service Servicing insurance policies and processing applications, renewals, and amendments Taking payments Responding to billing and coverage questions Promoting the sale of insurance products and/or travel and membership products Processing monetary transactions Outbound promotional calls for insurance and/or travel Computer software applications (Word, Excel, etc.) and web-based operationsKnowledge and Skills: Auto Club Group Preferred Vendors requirements Auto Club Group service standards Insurance and travel terminology General insurance and/or travel regulations Underwriting procedures Sales regulatory and compliance guidelines Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems Communicate effectively (verbal and written) with others in a work environment Perform mathematical calculations to accurately perform monetary transactions Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in-person), and maintenance of workstation and office facility Work irregular hours including holidays and weekends (may include community events) Work under pressure in a high volume, fast-paced customer service environment Maintain appropriate State Property & Casualty license Associated topics: agent, associate, call center, clerk, customer service, customer service associate, phone, service agent, system support, telephone